shieldZ Privacy Policy

1. Introduction

At BRAC IT Services Ltd we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the shieldZ mobile application ("App"). Please read this Privacy Policy carefully. If you do not agree to the terms of this Privacy Policy, you are requested to avoid using the App. Any disagreement will be subject to the jurisdiction of Dhaka, Bangladesh. This Privacy Policy is incorporated into and subject to the Terms and Conditions of shieldZ.

2. Information We Collect

We collect information to provide better services to our users and improve the overall experience of the App. The types of information we collect include:

Registration Data: When you create an account, we collect personal information such as your name, mobile number, email address, and other information necessary to provide the service.
Profile Information: You may choose to add additional information to your profile, such as a profile picture, bio, and location.
Family and Friends Contacts: As essential information for different features of our App, we collect the contact details of your designated family members and friends to send emergency alerts.

Geolocation Data: With your permission, we collect and process information about your location using GPS technology, cell tower triangulation, and Wi-Fi data. This data is used to geotag incident reports and provide location-based services such as incident alerts.

Incident Media: When reporting an incident, you may attach media files such as photos, videos, or audio recordings. We collect and store these media files when you choose to upload them from your gallery or capture them using your device's camera or microphone.

Device Details: We collect information about the device you use to access the App, such as your device's IP address, operating system, browser type, and mobile network information.

Log Data: We automatically collect log data about your interaction with the App, including pages viewed, time spent on the App, and the actions taken within the App.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity within the App and to remember your preferences.

3. How We Use Your Information

- To create and manage your account.
- To process incident reports and provide real-time location-based services.
- To send you notifications, alerts, and updates related to the App.
- To aid users in their informed effort to respond to reported incidents within their vicinity.
- To enhance the safety and security of the App and its users.

- To respond to your inquiries and send you important updates.
- To provide customer support and personalized experience.

- To monitor and prevent fraud, abuse, and other harmful activities.
- To comply with legal obligations, such as responding to lawful requests from law enforcement agencies.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

We may share your personal information with third parties when you provide explicit consent for such sharing.

We may share your information with third-party service providers who perform services on our behalf, such as data hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify. If you encounter any misuse of your information by any of our third-party service providers, you can reach out to us for arbitration, and BRAC IT will hold them accountable for breach of security or trust.

We may disclose your information to law enforcement or other government authorities if required by law or if we believe that such disclosure is necessary to protect the rights, property, or safety of our users or others.

5. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information:

All data transmitted through the App is encrypted using industry-standard encryption protocols.

We restrict access to personal information to our employees, contractors, and agents who need that information to process it on our behalf. They are subject to strict contractual confidentiality obligations.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Privacy Rights

You can access and update your personal information at any time by logging into your account and editing your profile.

You have the right to request the deletion of your personal information. Please note that certain information may be retained as required by law or for legitimate security purposes.

You can manage your location data preferences in the App settings. If you choose to disable location services, certain features of the App may not function properly.

7. Third-Party Links

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted within the App, and your continued use of the App after any changes will constitute your acceptance of the new terms in this Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

shieldZ
Nafi Tower (Level-13)
53 Gulshan Ave
Dhaka 1212
Bangladesh
Email: shieldz@bracits.com