Terms & Conditions

1. Introduction

Welcome to shieldZ, a mobile application developed by BRAC IT Services Ltd. By downloading, installing, or using the shieldZ application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you are requested to avoid using the App.

2. Acceptance of Terms

By accessing or using the App, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms may be updated at times without notice, and the latest version will always be available within the App. Continued use of the App after any such changes shall constitute your consent.

2.1 User Accounts and Registration

Eligibility: You must be at least 18 years old to create an account and use the App. By registering, you represent that you are at least 18 years old and have the legal capacity to agree to these Terms.
Account Information: When creating an account, you must provide accurate and complete information, including a valid mobile number registered in Bangladesh. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts found to be compromised or used inappropriately.

2.2 Use of the App

Permitted Use: The App is provided solely for personal, non-commercial use. You may use the App to report incidents, interact with incident data, and participate in community engagement activities.
Prohibited Use: You may not use the App for any illegal or unauthorized purpose, including but not limited to:

  • Posting false, misleading, or defamatory information.
  • Harassing, threatening, or intimidating other users.
  • Impersonating any person or entity.
  • Attempting to gain unauthorized access to the App, servers, or other user accounts.
  • Distributing viruses, malware, or other harmful software.
  • Using the App in violation of any applicable laws in Bangladesh.
2.3 Incident Reporting

Accuracy of Information: When reporting incidents, you agree to provide accurate and truthful information. Misleading or false reports may result in the suspension or termination of your account and possible legal action under the laws of Bangladesh.
Privacy and Anonymity: You have the option to submit reports anonymously. However, anonymous reports may limit your ability to edit or delete the report after submission. We reserve the right to share anonymous reports with law enforcement agencies if required.
Verification: The App includes a community verification system where users can like or dislike reports denoting the authenticity of the reporting incident. Reports flagged as misleading may be reviewed by moderators and removed if necessary.

2.4 Location Services

Geotagging: The App may use GPS or other location services to geotag incident reports. By using the App, you consent to the collection and use of your location data as described in our Privacy Policy.
Location Accuracy: While we strive to provide accurate location data, we do not guarantee the precision or accuracy of such data. Users are advised to verify the location details before responding to or acting on incident reports.

2.5 SOS Alerts

Setup and Use: You may set up contacts for SOS alerts, which will notify them in case of an emergency. It is your responsibility to ensure that contact details are accurate and up to date.
Limitations: The App relies on your device's connectivity to send SOS alerts. We are not responsible for any failure or delay in the delivery of such alerts due to network issues, device malfunctions, or other factors beyond our control.

2.6 User Conduct

Respectful Interaction: Users are expected to interact respectfully with others within the App. Harassment, abusive language, and discrimination based on race, religion, gender, or any other protected characteristic will not be tolerated and may result in account suspension or termination.
Community Standards: Users must adhere to community standards as outlined in these Terms and the App's guidelines. Any content that violates these standards may be removed, and users may face penalties, including account suspension or termination.

2.7 User Content

Ownership: You retain ownership of any content you submit through the App, including incident reports, comments, and media files. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content for the purpose of operating the App.
Content Guidelines: You agree not to post any content that is unlawful, defamatory, obscene, or otherwise objectionable. We reserve the right to remove or modify any content that violates these Terms or applicable laws in Bangladesh.

2.8 Data Privacy

Your use of the App is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the App, you consent to the practices described in our Privacy Policy. We are committed to complying with the Digital Security Act, 2018, and other relevant data protection laws in Bangladesh.

3. Intellectual Property

3.1 App Ownership

The App and all associated intellectual property rights are owned by BRAC IT Services Ltd. You are granted a limited, non-exclusive, non-transferable license to use the App in accordance with these Terms. You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to:

  • Attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks.
  • Reverse engineer or access the Software to build a product using similar ideas, features, functions, or graphics of the Application and/or the Software.
3.2 Trademarks

All trademarks, logos, and service marks displayed within the App are the property of their respective owners. You may not use any of these marks without prior written permission.

4. Limitation of Liability

4.1 No Warranty

The App is provided "as is" and "as available" without any warranties of any kind, whether express or implied. We do not warrant that the App will be uninterrupted, error-free, or secure.

4.2 Liability

To the maximum extent permitted by law, BRAC IT Services Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of data, loss of profits, or loss of goodwill.

5. Indemnification

You agree to indemnify and hold harmless BRAC IT Services Ltd., its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the App, your violation of these Terms, or your infringement of any third-party rights.

6. Termination

We reserve the right to suspend or terminate your account and access to the App at any time, with or without cause, and with or without notice. Upon termination, your right to use the App will immediately cease. You may also terminate your account at any time by contacting customer support. Any termination of your account does not affect your obligations under these Terms.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh. You agree to first attempt to resolve any disputes informally by contacting us before resorting to legal action.

8. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and BRAC IT Services Ltd. regarding your use of the App.
Absence of Venture: No joint venture, partnership, employment, or agency relationship is assumed between you and the company or any affiliated third-party provider due to the use of the App.